Consumer Protection in the Digital economy


Consumer Protection in the Digital economy

The digital economy has gained tremendous importance in the past decade and today plays a pivotal and essential role in the digital economy. 

Organizations are increasingly developing digital and technological products and services, and or seek to offer them through digital means, such as online platforms. However, the growing trend towards digitalization has brought many new challenges to organizations, particularly in the realm of Consumer Law. Compliance obligations in this field, both online and offline, have gained a significant amount of importance, and organizations now have an array of different duties to comply with concerning their obligations to consumers.

VdA has the necessary knowledge and expertise to understand the new challenges of Consumer Law, which cover a wide range of matters such as advertising, the rules for online contracts, the presentation of prices and promotions, legal and commercial guarantees, product labelling, the repair and reconditioning of equipment and the supply of digital services and content. These issues have a huge impact on the relationship with end consumers in the most diverse sectors of the economy: finance and insurance, health, telecommunications and media, information technology, among others. 


  • analysis of the customer's online journey and the information that is provided to them
  • preparation of terms and conditions, terms of use for websites and distance selling
  • preparation of return policies, cancellation policies, and others
  • handling of consumer complaints
  • legal advice on mandatory and commercial warranties
  • legal advice on advertising (including comparative advertising), digital marketing, and contracting with influencers,
  • assistance in compliance with product labelling
  • preparation of subscription terms and licenses
  • legal advice on pricing and promotional activities such as sales and clearances
  • consulting services for the organisation of contests, games, and promotional giveaways
  • analysis of environmental claims and greenwashing
  • advice on energy labelling of products, CE marking, and safety labelling
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