Which additional obligations apply to electronic communications providers in the current scenario?

  • To date, no specific obligations aimed at electronic communications operators have been established in response to the state of emergency and COVID-19 management.
  • However, the Government must ensure the continuity of the provision of electronic communications services and generalized access to these services by citizens, in order to guarantee the permanent operation of information channels. When necessary, this may involve price subsidization, and the Ministries may negotiate any necessary agreements with electronic communications operators to this effect.
  • This is an ongoing matter, so it is possible that further specific measures and rules applicable to operators within the scope of COVID-19 are approved.

Are electronic communications services considered essential public services under the decrees recently issued in response to COVID-19?

  • Electronic communications services have not been listed as essential public services (i.e. services that may not be interrupted or suspended).

Which major obligations that are material to the COVID-19 scenario continue to apply under the general legislation applicable to electronic communication operators?

  • In particular, and as already established by law, all operators that provide retail (i) mobile services, and (ii) public communications at a fixed location, must ensure free access to the emergency numbers – these numbers allow access to emergency services operating medical, police, fire systems and other emergency services. 

Must electronic communications operators keep their stores providing customer service open?

  • No rules have been established imposing that business premises must be closed. 



This information is being updated on a regular basis.

All information contained herein  and all opinions expressed are of a general nature and are not intended to substitute recourse to expert legal advice for the resolution of real cases.